Frequently Asked Questions

A light vacuuming before arrival is recommended but not required. Vacuuming is included in our packages, and we will vacuum as needed.

The simple answer is no. We will move a rolling chair, a trash bin, here and there. We do not move large furniture items, nor will we clean up your entire room. Please have your floors picked up and ready to be cleaned.

Approximately 25 mins per room.

Our company offers the most highly recommended methods for cleaning, the most common of these are Hot water extraction (steam clean), typically recommended for most residential carpets by carpet manufacturers. VLM (low moisture/encapsulation cleaning) which is typically used in commercial carpet cleaning. There are other methods we employ as needed. We choose the method that we will use in your home or office based on the needs of the clients as well as the type of fiber or fabric we are cleaning.

We do not guarantee that we will remove all spots or stains. Some substances can permanently discolor or damage the carpet fiber. The age and the type of carpet fiber also plays a huge factor in this. We will try to determine if this is the case prior to cleaning but we cannot be certain before trying to remove this spot.

The carpet will normally take about 3-5 hours to dry to the touch, Drying time depends on many factors including weather, air flow and relative humidity. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping. We also ask that you wait 24 hours before placing any wooden or metal objects that may rust on the carpets to reduce the risk of any wood stain or rust leaching onto the carpets caused by trace amounts of moisture in the carpet. – If you need faster drying times, please let us know as we may be able to help accommodate this with some extra equipment.

No, of course not. Our standard products are 100% non-toxic/safe for people and pets, all natural, Hypoallergenic, and VOC free. If you have someone who is particularly sensitive to allergens and this is of interest to you, please let us know before cleaning.

There will be an initial odor during cleaning, this can be from the product itself as well as the product interacting with other odors within the carpet, after the cleaning process the odors are typically neutralized as they are working to break down odor causing molecules. We can also add deodorizers if you would like to have a clean fresh scent applied, please let us know.

Absolutely not. Our high-end equipment offers the most powerful truck mounted vacuum system available, so your carpet dries in hours and water is not left behind below the backing of the carpet.

Every home is different, carpet manufacturers recommend using Hot water extraction methods every 12-18 Months, If you have kids and/or pets we may recommend 6 to 12 months between cleanings. It is better to clean your carpet before it starts to look dirty because that is when the fiber starts to wear. This will extend the life of your carpets as well as improve the air quality in your home.

One misconception about carpet is that it is not good for people with allergies, but this is completely incorrect and scientifically disproven. Carpet in the home can be one of the best defenses against airborne allergens and dust particles. This is because your carpet acts as a giant air filter to capture dust and allergens, and just like a filter for your HVAC system needs to be cleaned and replaced a few times throughout the year, your carpets need to be cleaned as well. This will improve the carpets’ ability to capture/filter and keep these particles from floating in the air you breathe. With hard floors these particles are continuously kicked up throughout the day.

Yes! Fiber Protection is like an insurance policy that gives you time to clean up the spill before it becomes a permanent stain. Proper maintenance, including vacuuming and regular cleaning are still needed to maintain the life of your carpet and upholstery.

The best advice is to perform regular vacuuming, ideally twice a week to minimize particles that break down the fibers in your carpets, upholstered furniture, and draperies. But remember that regular professional carpet cleaning is essential to remove all the dust, mites, and allergens that regular vacuuming can’t. Also be careful when treating stains with over-the-counter cleaners and home carpet cleaning machines these products can permanently stain your carpet or have a negative reaction with our professional cleaning products – we will provide a free spot cleaner that will help you to maintain cleaner carpets while also helping to ensure that we are able to clean your carpets properly.

No, not if they are cleaned “professionally”. This is a myth that has been spurred on due to poor quality carpet cleaning, not professional cleaning. This typically happens because a soapy residue was left in the carpets and as the carpet dried that residue wicked to the surface along with any dirt or deep stains that were left in the carpet, that residue now acts like a magnet for dirt, so the dirt is instantly attracted to it. this dirt when walked on over months or years will grind into your carpets wearing them out.

Well, yes and no, let me elaborate; you may notice that areas cleaned by a home cleaner get dirty faster. This is due to wicking and soapy residue that is left behind that is attracting dirt. These cleaning machines have trouble penetrating deep stains and they have trouble removing all the water and all the “cleaning product” mixed in the water. So, the stain may be gone immediately but as the carpet dries it can wick back up to the surface. The residues left by these chemicals remaining in the carpet can deteriorate your carpets even faster and it can wreak havoc on a professional cleaner getting the job done properly.

Please let us know if you have these machines, or if you are using any spot treating chemicals that we have not provided. Do not be bashful! We love when our customers want to take care of their carpets and we truly enjoy teaching our customers how to properly use these machines and how to clean spots using chemicals to get the best results – we will leave behind a free bottle of Spotter that is safe for the whole family.

Yes, we carry 1 million dollars in liability insurance as well as worker’s compensation and commercial liability on all our vehicles. All our technicians are employees and not subcontractors. They must undergo background checks as well as drug testing to be employed by our company.

We offer a 100% money back guarantee. If for any reason you are unhappy with the work we performed for you, we will rush back out at no charge and re-clean that area for you. If you are still unhappy, then we will refund your money for that area. If for some reason a spot resurfaces such as wine, blood, or pet urine, we will retreat that spot at no charge for up to 30 days after the job was completed.

This is a loaded question full of land mines, but I will try to answer it as simply as possible.

1. Low cost/competition - This industry has very little government regulation, so just about anyone with a spray bottle and a brush can start a carpet cleaning business. This means there is a lot of price competition out there.
2. Low cost/Poor planning - Many businesses do not plan, these businesses run for about 5-10 years before fizzling out due to an injury or because they are just unable to upkeep the equipment properly.
3. Higher cost /Supply and demand -- if you offer a great service, desired by many, the cost of the service will most likely need to be higher to maintain it and grow it.
4. Lower cost / Bait and switch; just because you saw an ad for a carpet cleaner who says they will clean your whole house for $99, does not mean you will pay that price. There is usually a caveat that is not explained clearly to you prior to booking the appointment. They are weaseling their way into your home because they know that once they are there, they can upcharge you through the roof anyway. At the end of the service, you will pay much more than expected. We call this the “bait and switch” sales tactic and it is used tremendously in this industry.